Contact%20Center%20Representative Jobs: Explore Top Positions & Apply Today

Dynamic Environment

Licensed Inside Sales Representative (Remote - Home Based Work)

Allstate Columbus, OH

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Licensed Inside Sales Representative is responsible for driving sales growth for the organization through inbound and outbound modes of interaction. The representative is responsible for using strong sales skills to deliver a proven sales method that uncovers customer needs, identifies gaps in coverage, recommends solutions to fully protect customers, all while building a case to positively influence the decision to purchase Allstate's products and products within the Allstate family of companies, including other Allstate-owned brands. The representatives will be evaluated based on sales production, time management, quality of business produced, and strict adherence to company and industry rules, regulations, and processes that protect Allstate and its customers. Work from home to drive sales growth for the organization by connecting with interested prospective customers via inbound and outbound calls, live chat, SMS, etc. You will use your insurance expertise by uncovering the prospect's needs, identifying gaps in coverage, recommending solutions from across a broad product portfolio of Allstate and Allstate owned brands , and converting them into customers using a proven sales strategy. You will utilize your Personal Lines or Property Casualty Lines license or obtain your license with Allstate's licensing assistance and reimbursement of licensing exam and fees upon approval Compensation Benefits Average Earning Potential: $57,000 - $69,280 per year $36,400 base pay monthly performance-based incentive averaging $2k-3k with top performers earning up to $6,600 per month making potential earnings $110,000 Pay differentials may apply for shifts and Spanish/English bilingual Paid training for classroom and on-the-phone training from day one of employment Licensing assistance and reimbursement of licensing exam and fees upon approval Internet reimbursement Eligible for Allstate's full suite of employee benefits from day one including health insurance, pension, 401(k), tuition reimbursement, wellbeing programs and so much more. Visit AllstateGoodLife.com to learn more. Incentive based on productivity; incentive payments are not guaranteed and are governed by the terms of the applicable commission plan which is subject to change at Allstate's discretion Earn $3,000.00 in a Sign-on Bonus for successfully completing your licensing requirements prior to hire External Applicants - Bring your license, or use the Allstate provided study material to obtain your license prior to your start date and earn a sign on bonus of $3,000 paid after 90 days of employment Job Requirements Hold an active Personal Lines or Property Casualty License in your state of residence is highly preferred If not currently licensed, earn your Personal Lines or Property Casualty License with Allstates support At least 1 year of sales, customer service with a sales focus or related experience preferred Open to weekend and night hours Possess high stress tolerance and critical thinking skills Receptive to coaching and feedback Strong communication skills Ability to work independently and hold yourself accountable for your performance Able to navigate multiple computer programs at one time Reliable internet with plug-in ethernet/network cable Dedicated workspace in your home; Allstate will provide all the equipment HS Diploma or GED is required How we position you for success: We empower you to be the expert by providing you with extensive training, consistent support, and by rewarding you for your success through our attainable bonus structure. No Prospecting - As a part of the inside sales team leads are delivered directly to you Professional Development - Learn and advance within a Fortune 100 company Best-In-Class Leaders and Teams - Work alongside a team of equally ambitious and passionate colleagues, while always feeling supported and valued from the top-down Stable Recognizable Brand – Backing of a longstanding brand with over 90 years of experience setting out to transform the insurance industry Reputable Product Suite - Allstate offers a wide set of highly reputable products that everyone needs Respect Appreciation - Join a team where diverse perspectives are respected and always welcome Work/Life Balance: Enjoy a predictable work schedule that meets yours and company needs while working from the comfort of your home Generous PTO policy Comprehensive Training: Allstate will reimburse the cost to help you study for, and earn, the appropriate resident insurance sales license We offer 5-7 weeks of paid training, based on need Ongoing training opportunities for continuous improvement You'd be a great fit if you are: Highly motivated and enjoys being rewarded for your efforts Energized by a challenge while also being able to make an impact Committed to doing what it takes to be successful in sales A strong communicator whos passionate about helping others Comfortable with navigating multiple computer programs This position is only available within the US, but not currently available for Puerto Rico, California, New York, Alaska, or Hawaii residents DS01 Skills Customer Centricity, Customer Insights, Customer Sales, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented, Sales, Sales Operations, Strategic Selling Compensation Compensation offered for this role is $17.50 - 23.13 per hour and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO is the Law” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

High salary

Call Center Representative

BeloForm Craft Columbus, OH

Job Description Job Description Description Job Description: We are looking for a friendly and dedicated Call Center Representative to join our customer service team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products and services. Key Responsibilities Responsibilities: Answer incoming calls and respond to customer inquiries in a professional manner. Provide information about products, services, and order statuses. Resolve customer complaints and issues efficiently and courteously. Maintain accurate records of customer interactions and transactions. Follow up on customer inquiries to ensure satisfaction. Collaborate with other departments to address customer needs and improve service. Meet or exceed performance targets and metrics. Skills, Knowledge and Expertise Skills Required: Excellent verbal communication and active listening skills. Strong problem-solving abilities and attention to detail. Ability to work effectively in a fast-paced environment. Proficiency in using call center software and CRM systems. Positive attitude and a passion for providing outstanding customer service. Prior experience in a call center or customer service role is a plus. Benefits Benefits: Competitive salary ranging from $35,000 to $42,000. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional growth and development. Supportive and friendly work environment. If you are enthusiastic about helping customers and want to be part of a dynamic team, apply today to join BeloForm Craft as our Call Center Representative!

Immediate Start

Call Center Representative

Property Soar Columbus, OH

Job Description Job Description Company Description About Us At Property Soar, we are dedicated to delivering exceptional property management and real estate services. Our mission is to make property ownership seamless and rewarding by prioritizing customer satisfaction and innovative solutions. Join our dynamic team and grow with a company that values professionalism and excellence. Job Description Job Description We are seeking a motivated and customer-focused Call Center Representative to join our team in Columbus, OH. You will be the first point of contact for our clients, providing outstanding support and solutions to their inquiries. If you thrive in a fast-paced environment and have excellent communication skills, this is the perfect opportunity for you. Responsibilities Handle inbound and outbound calls, providing prompt and accurate information to clients. Assist clients with property-related inquiries, including rental processes and maintenance requests. Resolve customer complaints with empathy and professionalism. Maintain detailed records of customer interactions in our CRM system. Collaborate with other departments to ensure customer satisfaction. Meet and exceed performance targets, including response time and customer satisfaction metrics. Qualifications Qualifications High school diploma or equivalent (required); college degree preferred. Proven experience in customer service or call center roles. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to multitask and manage time effectively. Proficiency in using computers and call center software. Additional Information Benefits Competitive salary ($36,000 - $42,000 per year). Opportunities for career growth within the company. Comprehensive training and development programs. Supportive and collaborative work environment. Paid time off and health benefits.

Solutions Center Representative

Randstad Columbus, OH

Job Description Job Description Start 2025 with a new position in the field of Financial Services. We have immediate positions for Solutions Center Representatives to support our client's members, partners, plan sponsors and investment professionals.These are hybrid positions, working 2 days/week onsite and 3 days/week remote. You must be able to work a variable work schedule, Monday - Friday from 8:00am - 8:00pm.Local candidate preferred as relocation cost reimbursement is not available for this position. salary: $18.99 - $19 per hour shift: First work hours: 8 AM - 8 PM education: Bachelors Responsibilities Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. Analyzes problems to determine proper course of action, striving for first time final resolution. Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements. What you need: High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred. One year of experience in customer service, sales related occupations. An understanding of the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. The essential functions of this role include: working in a smoke free environment Skills Telephone Etiquette Financial Services Customer Service Microsoft Office Basic Software Skills Qualifications Years of experience: 2 years Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

Call Center Representative

TEKsystems Columbus, OH

Job Description Job Description This is a call center role for our client. You will be answering 65+ calls a day answering questions and logging information. Need to be able to start ASAP. Ideal candidates will have the following: Call center environment experience or at least 6 months of customer service background. Need to be proactive in nature. Prior experience working remotely is a plus. Are you able to work without distractions while working remotely? Technical “know how”/ability to use email, MS Teams, etc. and various applications is essential! Additional Details: 3 days of training ($12.50/hr.) (Dates TBD) Once they start taking calls (start date TBD, targeting as early as 2/15 depending on background checks ), their rate will be $15.50/hr. Agents must be available for all 3 days of training—NO EXCEPTIONS! All agents will have a supervisor that they will be assigned to. Supervisor’s responsibility is to make sure they get trained, have what they need, etc. Need to be comfortable with high call volume environment and working with challenging customers when needed. Candidates must be able to come into our office to pick up laptops. Shifts where we need to most help: Sunday shifts are in high demand (9am-1pm—no lunch, but 15 minute break), 10am-7pm shift (during the week), 9am-6pm (during week). Scheduled for 9 hour shifts during week which includes a 1 hour non-paid lunch. Drug and background is required..

Sales Representative

American Income Life Columbus, OH

Job Description Job Description Sales Professional Take Charge Of Your Career American Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a positive impact within the community they serve. American Income Life provides supplemental insurance coverage to labor unions, credit unions and associations in 49 states, the District of Columbia, Canada and New Zealand. We pride ourselves in providing a topnotch customer service experience while helping members of our community secure financial protection for their loved ones. We are searching for ambitious entry and senior level applicants to join our family of sales representatives. Benefits To You With state licensing taking as few as 10 days, a career with American Income Life can provide competitive compensation, advancement opportunities, independence, flexibility, performance incentives, awards, development programs and so much more. We have positions open now and we can conduct virtual interviews so you can schedule a personal interview from the comfort of your home. This is a 100% commission-only role . We believe hard work equals results. If you have a drive to succeed, a high-school diploma or equivalent and excellent people skills, we want to hear from you.

Sales Representative

LIBERTY NATIONAL Columbus, OH

Job Description Job Description Dynamic Sales Rep Wanted A Sales Career That Grows With You Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company? Globe Life Liberty National Division is seeking an ambitious applicant who is ready to work hard and build their own business while helping those around them. We are a leader in the life and supplemental health insurance industry and we’ve been helping working-class families secure financial protection for their loved ones since 1900. What You Get Flexible schedule Competitive pay Advancement opportunities Performance awards Leadership development Community impact Free company-provided leads This is a 100% commission-only role . We believe hard work equals results. If you have a drive to succeed, a high-school diploma or equivalent and excellent people skills, we want to hear from you. Globe Life Liberty National Division is a proud member of the National Association of Colleges and Employers (NACE). Benefits To You With state licensing taking as few as 10 days, a career with LIBERTY NATIONAL can provide competitive compensation, advancement opportunities, independence, flexibility, performance incentives, awards, development programs and so much more. We have positions open now and we can conduct virtual interviews so you can schedule a personal interview from the comfort of your home. Company Description At Globe Life Liberty National Division, everything we do revolves around making tomorrow better. We empower our customers to Make Tomorrow Better by offering products that help secure their financial future and protect them when tragedy strikes. We offer sales agents the opportunity to Make Tomorrow Better by protecting more lives and, in doing so, leaving a legacy. We give our employees the chance to Make Tomorrow Better by giving back, supporting initiatives with a service-first mindset, and promoting from within. Our actions today have a lasting impact on tomorrow. Therefore, we aim to inspire everyone in our network to help Make Tomorrow Better.Globe Life Liberty National Division is a wholly-owned subsidiary of Globe Life Inc. (NYSE: GL), a Fortune 1000 Company, and S&P 500 Company. Globe Life's roots began in 1900 with a mission to help protect America's families. Globe Life is the Official Life Insurance of the Texas Rangers and the Official Life Insurance of the Dallas Cowboys. Company Description At Globe Life Liberty National Division, everything we do revolves around making tomorrow better. We empower our customers to Make Tomorrow Better by offering products that help secure their financial future and protect them when tragedy strikes. We offer sales agents the opportunity to Make Tomorrow Better by protecting more lives and, in doing so, leaving a legacy. We give our employees the chance to Make Tomorrow Better by giving back, supporting initiatives with a service-first mindset, and promoting from within.\r\n\r\nOur actions today have a lasting impact on tomorrow. Therefore, we aim to inspire everyone in our network to help Make Tomorrow Better.Globe Life Liberty National Division is a wholly-owned subsidiary of Globe Life Inc. (NYSE: GL), a Fortune 1000 Company, and S&P 500 Company. Globe Life's roots began in 1900 with a mission to help protect America's families. Globe Life is the Official Life Insurance of the Texas Rangers and the Official Life Insurance of the Dallas Cowboys.

Contact Center Representative I

Centra Corporation Columbus, IN

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members' financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you. Centra Credit Union has an exciting opportunity as a Full Time onsite Contact Center Representative, in Columbus, IN. The Contact Center Representative is responsible for welcoming and engaging in meaningful conversations with our Member base and creating value while completing transactions with high accuracy. A Relationship Representative will develop to a high level of competency in educating and advising on financial solutions through products and services based upon Member needs and goals. This position is actively involved in incoming and outbound Contact Center calls and Retail Operations while adding value and executing on Centra Strategy and contributing to the safety and security of the Centra and Members in compliance with policy and procedure. The position has a Learning Path to develop and grow their skills while transitioning from a Contact Center Representative I through Contact Center Representative III role. Team Members can reside in a Contact Center Representative III role or continue to pursue further development in Retail Operations or another career path. The minimum starting wage for this opportunity is $23.06 per hour. Spanish/English interpreters may be eligible for an interpreting differential. ESSENTIAL FUNCTIONS : This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform. Creates value by actively engaging Member during account transactions while educating and advising Members on Credit Union products and services. Transactions include deposits, withdrawals, transfers, and loan payments. Performs Member account maintenance, telephonic inbound/outbound calling with Members and engages in Member outreach activities to build Member relationships through value added promotion of products and services and in support of the Member feedback program. Applies useful knowledge on all products and services to assist Members. This includes troubleshooting Centra Phone, Website, Billpayer, Debit/Credit Cards issues, and Mobile Banking. Ensures financial literacy and applies expert knowledge and awareness of all Centra products and services. Engages with Members in problem solving for their financial needs. Engages in value creating initiatives and tactics set forth by Retail Leadership. Maintains ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, or other important information discovered via Member engagement. Effectively uses non-call time to create value through activities such as providing Member services with Interactive Teller Machines or Retail operational needs. Engages in required Learning Path for continued development and growth within the specified timeframes. EDUCATION & EXPERIENCE - (Equivalent combination of Education & Experience will be considered.) High School Diploma or General Education Diploma (GED) Under one year of similar or preparatory experience. Note: Hours of Operation are 8AM-6PM Monday thru Friday and Saturday 8:00AM to 2:00PM. Centra is an Equal Opportunity Employer.

Dynamic Environment

Contact Center Representative- Part Time

SmartFinancial , Inc. Columbus, OH

Join SmartFinancial: Empowering Insurance Agents with Cutting-Edge Technology Welcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of the Best Places to Work for four consecutive years, we are one of the fastest-growing tech companies. We are a leading insurance marketplace, connecting millions of shoppers to our network of insurance partners. What You'll Do We are seeking motivated and enthusiastic Call Center Agents to join our dynamic team. In this role, you will be responsible for reaching out to potential customers, reviewing insurance product options and connecting with our licensed agents. The ideal candidate will possess excellent communication skills, a passion for technology sales, and the ability to engage customers effectively through warm calling techniques. The compensation for this position is $16-$17/hour plus commissions. We offer Uncapped Commission! Our top performers are earning $80-90k after commissions and performance bonuses. Conduct 200+ outbound calls/day to prospective customers to introduce products and services. Develop a thorough understanding of our product offerings to address customer inquiries effectively. Encourage the customer to receive a competitive quote from a licensed agent. Engage in warm calling strategies to build rapport with potential clients. Meet or exceed daily call quotas while maintaining a high level of customer satisfaction. What We're Looking For Previous experience in sales, telemarketing, or technology sales is highly preferred. Strong verbal communication skills with the ability to articulate product benefits clearly. Ability to work independently as well as part of a team in a fast-paced environment. Ability to build rapport with customers in a fast-paced environment. A positive attitude and resilience in handling objections or rejections during calls. Must reside and be a commutable distance from office Address: 471 E Broad Street. Ste. 1300, Columbus, Ohio. What We Offer Competitive hourly rates plus incentives and performance bonuses Paid training Employee referral bonuses Extensive paid product training Daily/weekly cash giveaways Advancement opportunities - We love to promote from within!!! Monday - Friday from 10am - 3pm shift schedule! Why You'll Love It Here We'd especially like to highlight our World Class Culture , which our employees say is the best thing about working at SmartFinancial. We have great SLACK channels for work and play, which keep you connected with your fellow employees throughout the day. Not to mention our top notch company events (like our Summer Beach Party with open bar, chili cook-off, annual holiday yacht party, fun office potlucks and more) that will keep you asking when the next event is. We also have Penny, our company mascot. Like swag themed after a pink pig wearing glasses? Just. You. Wait. Join SmartFinancial and become a key player in driving growth for insurance agencies . Apply now, and let's achieve success together! SmartFinancial is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about our results-focused culture and employee-focused perks, read more on our careers page.

Call Center Customer Service Representative

Call Control Columbus, OH

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Call Control, LLC is a family-owned business operated primarily out of Elkridge, Maryland. Our team members across the country provide unparalleled customer service to our automotive clients and their customers. Our Contact Center Representatives are passionate about helping customers and making every interaction an unforgettable experience. We want team members with personalities that will show through on the phone, who love making an impact with every customer interaction. Working as a Virtual Contact Center Representative You Will: Perform efficient and elite inbound and outbounds calls. Set appointments, follow-up on appointments, and provide information to customers. Understand and work towards achieving all key performance indicator standards. Participate in team meetings, trainings, and 1 on 1 sessions to be coached, monitored, and supported by Call Control to ensure continuous achievement of individualized goals. Attend regularly scheduled meetings with Management, Ownership, and other team members. Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts. Our benefits programs were designed with our team members' preferences in find. Some of the benefits offered are: Simple IRA Retirement Plan with 3% company match Medical Insurance Dental Insurance Vision Insurance Health Savings Account Paid Time Off Merit based rewards system Semi-Annual Pay and Performance reviews Note: This position's starting pay rate is $11.00/hour, with per call commission starting at the 90-day mark. All applications, interviews, orientation, and training will be completed virtually. Position Requirements Excellent verbal communication skills Some automotive knowledge is preferred Ability to sit, work on a computer, and speak consistently for extended periods of time Must own and provide work equipment for work from home Eligible candidates must be located in one of the following states: Georgia Michigan North Carolina Ohio Pennsylvania Texas West Virginia Schedule/Availability Monday through Saturday 1:00pm-8:00pm EST Tags Work from Home, Remote, Customer Service, Flexible This position is currently accepting applications.

Solutions Center Representative

Pyramid Consulting Columbus, OH

Immediate need for a talented Solutions Center Representative. This is a 24+ Months Contract opportunity with long-term potential and is located in Columbus, OH (Hybrid) . Please review the job description below and contact me ASAP if you are interested. Job ID:24-50056 Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan. Key Responsibilities: Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Clients policies, firms, plan documents and state and local laws. Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract. Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles. Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assigned. Key Requirements and Technology Experience: Skills-Customer Service skills, Financial/Insurance Background and Inbound calls, High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred. License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system. One year of experience in customer service, sales related occupations. Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers. Other criteria, including leadership skills, competencies and experiences may take precedence. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Note- Candidates must be within 35 miles of Columbus OH or Scottsdale AZ office. Hybrid in office 2 days a week to begin in March. Must work in EST. Virtual Training Schedule: 1/12/2025-03/7/2025; M-F 8am-4:30pm Training will be WFH. Candidates need to understand there is an initiative to switch to a hybrid schedule March 17th. Our client is a leading Insurance and financial services Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Dynamic Environment

Call Center Representative

Compunnel Columbus, OH

Job Title: Call Center Representative Job Location: Columbus, OH Pay Rate: $19.17/hr [Weekly Pay] Shift Timings: 06:00 AM to 07:00 PM [Monday to Sunday] Contract Duration: 06 Months [Temp-To-Hire] Interview Type: Onsite Job Description: Call center representatives handle incoming phone calls regarding various service inquiries on company accounts. Responding with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include cash management products and services, online (client website) and mobile app, and general account or financial related inquiries. The individual will be highly professional, career driven, and committed to delivering world-class service. The individual will contribute in a fast paced, team-oriented environment. The individual will have the aptitude to multi-task and adjust quickly to change in a busy financial service center.

Area Representative

Fellowship of Christian Athletes Columbus, OH

The Representative works with the Director and Advisory Team to fulfill the FCA Vision, pursue the FCA Mission and live the FCA Values by implementing the ministry plan for the assigned area. In the FCA Sports Environments, the Representative ensures there is a consistent approach to discipleshipmaking disciples who make disciples. The Representative is accountable for ensuring that the FCA ministry is conducted according to biblical standards and adheres to FCA policies and procedures. MINISTERIAL DUTIES These responsibilities are critical to the FCA mission and this position plays a vital role in our ministry. FCA expects all functions and responsibilities outlined below to be carried out with a heart surrendered to serving God as a form of worship. Agree with, and abide by, FCA's Christian Community Statement. Follow a spiritual rhythm including daily prayer and Bible study to seek the Lord's will for FCA. Lead, conduct and provide spiritual leadership for staff, volunteers, coaches and athletes through prayer, Bible study, worship and living by example so they are equipped to serve others. Connect to and participate in a local church through worship and weekly involvement. Conduct yourself in a manner that affirms biblical standards of conduct in accordance with FCA's Christian beliefs (see FCA's Christian Community Statement) at all times. MINISTRY ADVANCEMENT Engage, equip, and empower coaches and athletes by ministering through 1-on-1s, Huddles and Events. Train and equip staff and volunteers to empower coaches and athletes to be disciples who make disciples in the Sports Environments. TALENT ADVANCEMENT Oversee recruiting, training and developing effective and diverse volunteers who lead every coach and athlete into a growing relationship with Jesus Christ and His church. Recruit: Actively attract and recruit highly qualified volunteers to the Sports Environments. Train: Provide tools, resources and training to develop volunteers' skills and increase their capacity and competence to effectively execute their responsibilities. Develop: Prepare volunteers in their roles and responsibilities by helping them grow spiritually and personally. BOARD ADVANCEMENT Invite, involve, and invest in an Advisory Team that is committed to pray, serve, and give. DONOR ADVANCEMENT Connect, communicate, and care for existing and prospective financial partners to get fully funded. Manage and steward the finances for the assigned area of responsibility. Establish and execute an annual budget and funding plan by growing the Home Team, major donors, and events. INTERNATIONAL ADVANCEMENT Work with the Director to serve the aligned International Region by praying, giving and going. Northwest Central OH

Contact Center Representative- Part Time

SmartFinancial Columbus, OH

We are looking for call center agents who thrive in a results-driven sales environment while receiving recognition and comprehensive base and commission pay. You will be surrounded by a team comprised of individuals who have built their careers by consistently setting higher benchmarks and continuously striving to set the standard in the insurance industry. This position is for ambitious people who desire to advance their careers and work alongside an industry-leading team! We're a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We're always looking for excited, dedicated people to join our team. SmartFinancial has been named one of the "Best Places to Work" in Orange County four years in a row! The compensation for this position is $16-$17 per hour plus commission. Our top performers are earning $80-90k annually! Responsibilities: Handle a high volume of outbound calling daily and ask qualifying questions Encourage the customer to receive a competitive quote from a licensed agent Meet performance expectations and KPIs Minimum Requirements: 1+ years of sales experience preferred Fast-paced call center experience a plus Strong phone, computer, and communication skills Self-motivated & independent Ability to build rapport with customers in a fast-paced environment Must live in or around a commutable distance from Columbus, OH and be willing to work in person on-site What We Offer: Competitive hourly rates plus incentives and performance bonuses Paid training Employee referral bonuses Extensive paid product training Daily/weekly cash giveaways Advancement opportunities - We love to promote from within! Monday – Friday from 10am - 3pm shift schedules What It's Like To Work At SmartFinancial: Voted as one of the Best Places to Work in 2018, 2019, 2020, 2021, 2022 and 2023 and one of the fastest-growing tech companies! Be a part of a supportive and dedicated team Be able to have fun and work hard at the same time Work in a dynamic, energetic environment #J-18808-Ljbffr

Inside Sales Representative

Improveit Home Remodeling Columbus, OH

***This is not a remote role Inside Sales Contact Center Representative Improveit Home Remodeling has been a trusted name in the home improvement industry for over 35 years. We are dedicated to enhancing the lives of homeowners by providing high-quality products and exceptional customer service, and to the success, happiness, and development of our employees. As an award-winning, growth-oriented organization, we are looking for more enthusiastic individuals to join our Inside Sales Contact Center team. If you are a motivated self-starter with excellent communication skills and a passion for connecting with our prospective customers, we want you to be part of our dynamic team. Position Overview The Inside Sales Contact Center Representative plays a pivotal role in connecting with homeowners who are interested in our services and scheduling in-home consultations. This position requires a socially focused person who has the ability to handle various communication methods, multitask effectively, and maintain a positive and engaging attitude. As a brand ambassador, you'll represent Improveit Home Remodeling over the phone, through email, and text. This role requires someone who is persuasive and can balance customers’ needs while passionately committing to attaining their assigned quota. Key Responsibilities Connect with prospective customers through phone calls, emails, and text messages to set in-home consultation appointments. Promote and sell our unique value proposition, high-quality products, lifetime warranties, and exceptional customer experience. Maintain detailed records of activities and interactions in our CRM and other systems. Meet or exceed weekly, monthly, and quarterly appointment setting goals. Follow appointment setting methodology and participate in ongoing training and education. Stay informed about our products and their benefits to customers. Qualifications 2-3 years of Inside Sales, Telemarketing, or Call Center Experience. Exceptional verbal and written communication skills. Competitive, self-driven, and goal oriented. Proficiency in making and receiving calls, texts, and emails, with an ability to connect quickly with prospective customers. Tech-savvy with 2-3 years of experience using CRMs and communications platforms. Strong time management, prioritization, and multitasking skills, with the ability to work effectively under pressure. Sales and customer service-oriented with a high desire to achieve appointment setting quotas. Willingness to submit to a pre-employment background check. Clean driving record and valid driver’s license. Availability to work some evenings and weekends, required. Performance Success Factors Goal Oriented Motivated Enthusiastic Persuasive Attentive (Ability to Listen to Needs) Quick to Connect Great Communicator Persistent Confident Tech-Savvy What We Offer Highly Competitive Compensation & Perks Package (Top Earners $70K - $85K+) Career Advancement Opportunities Complete Training Program Ongoing Education and Coaching from Top Performers Medical and Dental Insurance 401k Retirement Saving Plan Paid Vacation and Personal Days State-of-the-Art Technology Performance-Driven, Entrepreneurial Culture Monthly Culture Activities Great Work Environment (New, High-End Office Space with Game Room/Cafe) Collaborative Team Environment Stability and Backing of an Award-winning 35-yr-old Company with an A+ BBB Rating ***Hours: Monday-Thursday 12pm-9p and every Saturday 8am-2pm ***This is not a remote role About Us Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville, Lexington, and Southern Indiana. We specialize in replacement windows, bathroom remodeling and kitchen transformations. BBB-Accredited and 24-time Consumers’ Choice Awards Winners, we’ve completed over 60,000 jobs with about one in four of those being a repeat customer. We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, “Improveit” is more than a name – it’s an attitude that governs all that we do for our staff, our customers, and our communities. We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence . If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you. If the idea of helping our organization grow through Contact Center Excellence and helping an incredible Company reach even greater heights sounds like music to your ears, we invite you to apply today. If you are passionate about delivering exceptional sales-related customer experiences, meeting, and exceeding goals, and want to be part of a dynamic team, we encourage you to apply today. Immediate interviews available. #J-18808-Ljbffr

Call Center Representative

Compunnel Inc. Columbus, OH

This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $19.17/hr - $19.17/hr Shift Timings: 06:00 AM to 07:00 PM [Monday to Sunday] Contract Duration: 06 Months [Temp-To-Hire] Interview Type: Onsite Job Description: Call center representatives handle incoming phone calls regarding various service inquiries on company accounts. Responding with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include cash management products and services, online (client website) and mobile app, and general account or financial related inquiries. The individual will be highly professional, career driven, and committed to delivering world-class service. The individual will contribute in a fast paced, team-oriented environment. The individual will have the aptitude to multi-task and adjust quickly to change in a busy financial service center. Seniority level Associate Employment type Full-time Job function Business Development, Customer Service, and Sales Industries Telephone Call Centers, Business Consulting and Services, and Banking #J-18808-Ljbffr

Call Center Representative

Uniting Holding Columbus, OH

Job Title: Call Center Representative Location: Columbus, United States Employment Type: Full-time Experience: Entry level Job Description: We are seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers and providing accurate information while addressing customer inquiries and concerns. Responsibilities: Handle inbound and outbound calls from customers in a professional and courteous manner. Provide accurate information and address customer inquiries and concerns. Follow call center “scripts” when handling different topics. Research required information using available resources. Identify and escalate priority issues to the appropriate team member. Route calls to appropriate resource when necessary. Document all call information according to standard operating procedures. Complete call logs and reports as needed. Follow up customer calls where necessary. Requirements: High school diploma or equivalent. Excellent verbal and written communication skills. Ability to remain professional and courteous with customers at all times. Ability to multi-task, set priorities, and manage time effectively. Ability to work in a fast-paced environment. Basic computer skills. Willingness to work flexible hours, including weekends and holidays. Must be able to work in the Columbus, United States office. Remote working is not available for this position. Benefits: Competitive salary Health insurance Paid time off Retirement savings plan Ongoing training and development opportunities Employee discounts and perks If you are passionate about providing excellent customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity! #J-18808-Ljbffr

Call Center Representative

Pattern Promotions Columbus, OH

Job Ad for Pattern Promotions Job Position : Call Center Representative Location : Columbus, OH Salary : $34,000 - $43,000 per year Job Type : Full-time About Us Pattern Promotions is a dynamic and rapidly growing company dedicated to providing exceptional branding and promotional services to businesses of all sizes. We pride ourselves on our commitment to customer satisfaction and are known for our innovative approach and vibrant company culture. Join our team and be part of a company that values excellence, teamwork, and creativity. Job Description We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As a vital part of our customer service department, you will be the first point of contact for our customers, providing exceptional service and support. In this fast-paced environment, you will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication. Responsibilities Answer incoming calls from customers in a professional manner. Assist customers with product inquiries, order tracking, and billing questions. Resolve customer complaints efficiently and effectively while maintaining a positive attitude. Document customer interactions and feedback accurately in our customer relationship management system. Provide relevant information about services and products to enhance customer understanding. Collaborate with team members and other departments to facilitate effective service delivery. Skills & Qualifications High school diploma or equivalent; associate degree preferred. Proven experience in a customer service role, preferably in a call center environment. Excellent verbal and written communication skills. Strong problem-solving abilities and a knack for conflict resolution. Ability to multitask and manage time effectively in a fast-paced setting. Comfortable using computer systems and customer management software. Benefits Competitive salary within the industry Health, dental, and vision insurance Paid time off, including vacation and sick days 401(k) plan with company match Professional development and training opportunities Supportive and collaborative work environment If you’re ready to be part of a passionate and supportive team at Pattern Promotions, apply today to start making a difference in the customer experience! #J-18808-Ljbffr

Immediate Start

Call Center Representative

Compunnel Inc. Columbus, OH

This range is provided by Compunnel Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $22.00/hr Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Respond to calls with a high degree of accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service. Ability to contribute in a fast-paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center. Preference for 1 of the following criteria: College Degree Seniority level Associate Employment type Contract Job function Customer Service and Business Development Industries Banking, Investment Management, and Investment Banking #J-18808-Ljbffr

High salary

Sales Representative

Gutter Guards America, LLC. Columbus, OH

Outside Sales Representative Gutter Guards America (GGA Roofing) is expanding our team of Outside Sales Representatives. We're seeking motivated individuals ready to maximize their earning potential with our exceptional compensation plan. Why Sell for Gutter Guards America / GGA Roofing? Industry-leading compensation: Weekly payments via direct deposit every Friday Set up for success: Hot leads provided and vetted through our professional contact center Unlimited earning potential: Top performers consistently make well over $100,000 per year Comprehensive product line: Sell top-rated gutter guards, seamless gutters, roofing, and siding Proven sales process: Benefit from our high close rates and efficient demo-to-sale conversions Ongoing support: Access to resources and a supportive team environment Growth opportunities: Potential for advancement into leadership roles for top performers Brand reputation: Represent a trusted name in home improvement with excellent customer reviews Ideal Candidates Have: Willingness to travel within a 90-mile territory Flexibility to work Monday to Saturday Strong drive to succeed and passion for sales Excellent communication skills Experience in home improvement sales is a plus, but not required Products You'll Sell: Top-rated Gutter Guard System Seamless Gutters Roofing Siding Take Your Career to New Heights Apply today to learn more about this exciting opportunity. Don't miss this chance to unleash your earning potential. If you're ready to close deals and make serious money, we want to hear from you. GGA Roofing is committed to providing equal opportunities and creating a diverse and inclusive environment for all independent contractors. #J-18808-Ljbffr

Jobs for Contact Center Representative